Talents Wanted!
We are continuously seeking highly passionate and motivated individuals to build a global brand together with us... We believe in integrity and product excellence, and that great things created by people with great passions. We offer good opportunity of career advancement and continuous learning under creative corporate culture that encourages our team to thrive.
If you are passionate in what we are doing and ready to find out just how far your talents can take you, we invite you to send in your latest full resume to: hr@silkron.com
Test & Application Engineer
- To ensure total customer satisfaction and customer success.
- To provide pre-sales project evaluation and technical consultation to the customers and sales team.
- To troubleshoot and provide technical support and solutions to the local and oversea customers.
- To handle and fulfill work order and delivery process to customers.
- To formulate and execute test plans and test cases based on internal specifications, customer feedback and requirements.
- To perform validation and compliance test prior to every software release as part of Software Development Life Cycle (SDLC).
- To analyze and track any defects and bugs from internal test and customer feedback to ensure on-time closure.
- To formulate training contents, plan and conduct trainings to the customers.
- To analyze and provide field applications feedback and customer requirements to the internal teams.
- To track and manage the open issues and customer projects with development teams to ensure on-time closure.
- To prepare and maintain product documentation, knowledge base, user guides and help documents.
Pre-requisites
- Degree / Advanced Diploma / Diploma in Software Engineering, Computer Science, Computer Engineering, Electrical / Electronic Engineering, Internet & Multimedia Computing, Information & Communication Technology, Business Information System, Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
- Able to work independently with positive thinking and result-oriented.
- Good interpersonal collaboration and coordination skills.
- Strong understanding of product quality assurance and software testing concepts and methodology.
- Practical knowledge in STLC (Software Testing Life Cycle) and SDLC (Software Development Life Cycle) is an advantage.
- Experience in Embedded OS / Android is an added advantage.
- Knowledge in any relevant software testing automation tools.
- Good interpersonal collaboration and coordination skills
- Passionate and enthusiastic in problem-solving, customer satisfaction, software test and software quality assurance.
- Effective communication skills in BOTH English and Mandarin in verbal and written is a MUST in order to communicate with China and global customers. Communication skill in Thai language is an added advantage.
- Able to support customers remotely and on-site.
- Willing to travel and work over-time and over weekend if and when required.
- 1~2 years experienced candidates in related jobs are encouraged to apply.
[ hr@silkron.com ]
Customer Success Specialist (remote) - Bangkok based
- To ensure total customer satisfaction and customer success.
- To provide first level support to the local and oversea customers.
- To identify and diagnose technical issue and guide users through step-by-step solutions to resolve the problem.
- To be the main communication channel with customers.
- To perform minor product testing and evaluation from customer's perspective.
- To keep track and follow-up on all open issue with development teams.
- To prepare and maintain knowledge base, user guides, help documents and FAQs.
- To formulate training contents, plan and conduct trainings to the customers.
- To provide feedback to internal teams for continuous improvement.
- To improve customer support processes continuously by offering feedback and recommendations for increased efficiency and effectiveness.
- To stay up-to-date with the latest product feature information to offer precise and prompt support to customer.
Pre-requisites
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
- Excellent interpersonal collaboration and coordination skills.
- Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities.
- Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction.
- Able to support customers remotely and on-site.
- Willing to travel and work over-time, over weekend and on night-shift if and when required.
- Practical knowledge in computing hardware is preferable.
- Simple design and creativity skills are preferable.
- Knowledge in Windows, Android and IT is added advantage.
- Effective communication skills English and Thai in both verbal and written is a MUST.
- Experienced candidates are encouraged to apply.
[ hr@silkron.com ]